Evening Supervisor, Loan and Course Reserves Unit (LSIII), Stanford University Libraries, Palo Alto, CA

Title: Evening Supervisor, Loan and Course Reserves Unit (LSIII)

The Stanford University Libraries seeks a flexible, personable, service-oriented team leader to serve as the Evening Supervisor for the Green Library.

The Stanford University Libraries consist of a main research library (Green Library), an instructional computing center (Meyer Library), and fourteen research branch libraries serving the sciences and engineering, social sciences, and humanities and area studies.

The Libraries at Stanford hold more than seven million print volumes and an additional six million non-print items. Stanford University provides an excellent benefits package, including comprehensive medical insurance, generous leave & retirement, and educational assistance.

Schedule -

Academic Year: Sun-Thurs. 1:00pm-10:00pm
Summer Term: Sun-Thurs. 12:00pm-9:00pm

All work schedules are subject to change due to departmental need and scheduled library hours.

Responsibilities -

To uphold existing customer service standards, the Evening Workflow Supervisor will hire, train, supervise, and evaluate 4 FTE evening Loan and Course reserve staff, assuring a high level of productivity throughout. The supervisor will identify and attend to patron and circulation issues at the desk or by overseeing the main department email account. As necessary, the supervisor will deal with incidents or emergencies within the library, whether patron or facility related.

According to established procedure, the new Evening Workflow Supervisor will perform or oversee several department functions, including building closure, department statistic gathering (monthly, quarterly & annual), lost and found item tracking, new materials processing, quarterly and annual renewals (graduates & faculty/staff) and deceased patron follow-up.

As part of the unit’s “Workflows” team, the supervisor will provide backup support for administrative tasks handled by other supervisors and provide input on policy, procedure and workflow decisions, as well as address Course Reserve questions after hours. He/she will organize the quarterly Access Services department meetings and chair or participate in department teams on a variety of projects, including “Workflows”, “Signage”, “Space Planning” and “Emergency Procedures”.

The Evening Supervisor will assume the role of facilities coordinator, serving as liaison with the facilities department to handle any emergency or non-emergency problems that may arise.

Other duties as assigned.

Equipment, systems, software, skills -

• High-level proficiency in MS Excel & Word.
• Experience with e-mail applications.
• Library automation system experience.
• Calendar and/or scheduling software knowledge desired.

Qualifications or Requirements -

Required:

• Management and leadership skills to supervise a diverse staff in a dynamic environment.
• Demonstrated experience and commitment to provide excellent public service, preferably library or related, including ability to work efficiently at a busy
desk, an excellent attendance record and flexibility for schedule changes.
• Analytical/problem-solving abilities, used to apply a wide knowledge of policies to evaluate and generate solutions not documented in procedures.
• Demonstrated experience in using judgment and initiative to analyze and recommend new procedures and tasks.
• Ability to encourage a collaborative, team oriented staff environment.
• Ability to handle a high volume of work with accuracy and attention to detail.
• Ability to successfully handle multiple priorities.
• Ability to adapt and concentrate despite frequent interruptions.
• Extensive experience handling confidential information professionally, demonstrating good judgment.
• Strong verbal communication and business writing skills.
• High level of proficiency using PC-based applications (Windows, word processing, spreadsheets) and familiarity with other computer applications (email and internet).
• Knowledge of bibliographic and library skills.
• Ability to work at a computer terminal for two or more hours per day.
• Ability to move heavy items (up to 50 lbs) and maneuver heavy book carts (up to 250 lbs).

Preferred:

• Successful experience in an academic/research library.
• Knowledge and skills required for this position can be gained through the equivalent of 4 or more years of library (or related) experience.

Applications -

Please note, ALL applicants MUST apply online through the Stanford job listing to be considered.
http://recruit.trovix.com/jobhost/jobhost/ViewJobPostDetails.do?title=EVENING+SUPERVISOR%2C+LOAN+%26+COURSE+RESERVES+UNIT%2C+GREEN+LIBRARY&jobPostId=622059&accountId=de85ad313f8598db1c42b567a3df24a00497ba22&button=&action=viewDetails

or

Check main university job site: http://jobs.stanford.edu/find_a_job.html
Under Location, select “University Libraries”.
Search for job # 29999
Scroll to the top of the screen and select job to complete process.