[Baynet] Paraprofessional/support staff workshop in March--space still ava ilable!

[Hersh, Daniel]

> Bridging the Gap: Resolving Age and Rage
> The 9th Bay Area Workshop for Library Paraprofessionals and Support Staff
> 
> Presented by the Library Staff Development Committee of the Greater Bay
> Area (representing the libraries of the BALIS, MOBAC, NBCLS, PLS and SVLS
> library networks) and the Northern California Chapter of the Council on
> Library/Media Technicians (COLT), an international organization for
> library and media support personnel. 
> 
> Repeated on two dates and locations:
> Tuesday, March 21, 2006, San Jose
> Wednesday, March 22, 2006, San Francisco
> 
Morning and full day registration 8:30 - 9 am		Morning sessions 9 -
12
Afternoon registration 1 - 1:30 pm			  Afternoon sessions
1:30 - 4:30   

Half day registration (one program): $30 General , $25 COLT members 
Full day registration (both programs): $50 General, $45 COLT members

Two Simultaneous Half-Day Programs:
Dealing with the difficult library patron: 
safety and security at the moment of truth
Led by Dr. Steve Albrecht
Dr. Steve Albrecht manages Albrecht Training & Development, a San
Diego-based training, coaching, and management consulting firm. He holds a
doctorate in Business Administration, an M.A. in Security Management, and a
B.A. in English and is a retired San Diego Police sergeant. Steve teaches
seminar programs on human resources subjects, negotiating, service
management, and employee behavioral issues. He has led a number of
successful training sessions for Infopeople, and his training clients have
included military and educational institutions, law enforcement agencies and
Fortune 500 companies as well as libraries. He is the author or co-author of
14 books, including Ticking Bombs, one of the first books on workplace
violence.
and...
Communicating across the generations
Led by Dave Harding
Dave Harding taught at Chapman University for about ten years and teaches at
the University of the Pacific, teaching communication psychology and other
topics. He currently holds the position of Human Resources Analyst, Employee
Development Specialist with the City of Hayward. While working as a career
counselor and organizational development manager, he received many requests
from managers on how to communicate with and supervise a younger generation
they did not understand. In doing research to find if there was indeed a
problem, he learned all about the new generation called "Generation X".
Further research took him deeper into the world of generations, which he has
been studying ever since. He has recently led well-received workshops on
generational issues for the City of Hayward.
> The workshop will include a half-hour lunchtime tour of the host library
> for those who are interested.
> 
> Registrations are due by March 14, 2006.  Registration may close earlier
> due to space limitations.   Refunds will be available for cancellations
> before March 14.
> 
While this workshop is intended for library paraprofessionals and support
staff, interested librarians are also welcome to attend.

> For more information or to register, go to
> http://www.plsinfo.org/workshops/bridging.htm
> <http://www.plsinfo.org/workshops/bridging.htm>  .
> 
> 
> Daniel Hersh
> Oakland Public Library
> For the Library Staff Development Committee of the Greater Bay Area
> 
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