[Baynet] SF-SLA Prof. Dev. Event:plan, market, and measure knowledge services delivery

[Michael Sholinbeck]

The San Francisco Bay Region Chapter of the Special Libraries Association
Presents a Professional Development Workshop:
“Thriving in the New Information Profession: The Fundamentals of Knowledge 
Services”

*** Want to learn about the information professional’s role in a 
knowledge-centric organization?
*** Want to improve customer and staff satisfaction in your organization?
*** Interested in learning how to plan, market, and measure knowledge 
services delivery?

Then plan on coming to this two-part workshop!

Date: Monday, March 26, 2007

Location: Pacific Energy Center Green Room, 851 Howard St, San Francisco 
(btwn 4th & 5th)

Time: This is a two-part workshop.  You may attend either or both; there 
will be little duplication.
Registration, coffee, morning snacks: 8:30 ­ 9:00
Part One: Knowledge Services ­ The Basics 9:00 ­ 12:00
Part Two: Knowledge Services ­ First Steps 1:00 ­ 4:00
(There are nearby restaurants available for lunch)

Presenter:  Guy St. Clair, President and Consulting Specialist for 
Knowledge Services for SMR International (www.smr-knowledge.com); Special 
Consultant for Knowledge Services for EOS International; Past-president of 
the Special Libraries Association; Prolific writer and editor

Guy is Series Editor for the Information Services Management Series, 
published by K G Saur. Titles he has written include Entrepreneurial 
Librarianship: The Key to Effective Information Services; Total Quality 
Management in Information Services; Power and Influence: Enhancing 
Information Services Within the Organization; and Customer Service in the 
Information Environment. He frequently contributes to SLA’s Information 
Outlook, and is currently writing a narrative history of SLA for the 
association’s centenary in 2009.

Workshop Description: In the new information profession, information 
delivery combines with analysis, synthesis, and collaborative interaction 
to satisfy knowledge customers’ ever-expanding expectations. Knowledge 
services ­ the convergence of information management, knowledge management, 
knowledge sharing, and strategic learning ­ is the tool information 
professionals use to provide service delivery for customers. It is an 
operational approach in which knowledge development and knowledge sharing 
are basic to every transaction and every interaction. With knowledge 
services, research, contextual decision-making and innovation are supported 
with specific and critical information.

This specially designed two-part workshop will:
- Describe the basics of Knowledge Services and defines these elements ­ 
particularly knowledge management ­ in the context of service delivery for 
the larger organization
-  Provide attendees with specific and measurable techniques for meeting 
the parent organization’s
information, knowledge, and strategic learning needs
-  Impart an understanding of the role of knowledge services in your 
organization and how to apply knowledge services techniques and concepts in 
your own workplace.

A detailed description of this workshop may be found at
http://www.smr-knowledge.com/Workshops/KnowServicesBasics.pdf

Suggested pre-class reading, available at 
http://www.smr-knowledge.com/publications.htm
Towards World-Class Knowledge Services: Emerging Trends in Specialized 
Research Libraries Part One: The Management Perspective, by Guy St. Clair, 
Victoria Harriston, and Thomas A. Pellizzi

Towards World-Class Knowledge Services: Emerging Trends in Specialized 
Research Libraries Part Two: The Customer Perspective, by Guy St. Clair, 
Victoria Harriston, and Thomas A. Pellizzi

Thanks to EOS for providing sponsorship of this event.  See 
http://www.eosintl.com for information about EOS.

Please send in your registration by March 12, 2007 to: Judy Bolstad, 
Sheldon Margen Public Health Library, 42 Warren Hall #7360, Berkeley CA 
94720  jbolstad at library.berkeley.edu, (510) 642-2511

Name: ____________________________________
Telephone: ________________
E-mail: ___________________

SLA Member: _____ $80 (both parts)  _____ $50 (one part: indicate Part 
1   Part 2)

Non-Member: _____  $100 (both parts)  _____ $60 (one part: indicate Part 
1   Part 2)

Student/Unemployed: _____  $60 (both parts)  _____ $30 (one part: indicate 
Part 1   Part 2)

Employer/Affiliation: 
_____________________________________________________________

Address: 
_______________________________________________________________________

Check enclosed for: $ _________

Or charge to:

Credit card type: ___________ Credit Card Number: 
_________________________________ Exp. Date: ________

Name on Card: _______________________________________
Signature: _________________________________



Michael Sholinbeck
Assistant Head & Outreach/Instruction Librarian
Sheldon Margen Public Health Library
42 Warren Hall #7360
University of California
Berkeley CA 94720 USA
1-510/642-2511; 1-510/642-7623 (fax)
msholinb at library.berkeley.edu
http://www.lib.berkeley.edu/PUBL/