[Baynet] Infopeople's "Coaching: Building a Performance Culture at Your Library" workshop

[Linda Rodenspiel]

Since some people who may be interested in 
attending might not receive this notice directly, 
we would appreciate it if you would print and 
post or route this announcement to staff and colleagues. Thanks!


Title:  Coaching: Building a Performance Culture 
at Your Library, One Employee at a Time

Dates and locations:

Monday, June 11, Sacramento Public Library - Galleria
Thursday, July 12, San Francisco Public Library
Wednesday, July 25, Poway Branch Library (San Diego area)
Thursday, August 9, Buena Park Library District
Tuesday, August 21, Mountain View Public Library

There will be additional sessions scheduled in 
Los Angeles, Pleasant Hill, and Fresno.  When the 
dates and locations have been confirmed, an announcement will be made.

To register for this workshop:  Use the online registration form at
http://infopeople.org/workshop/339

Fee:  There is a $75.00 fee for this workshop.


You can create the library workplace you want ­­ 
where focused, motivated, and self-directed 
employees want to come to work, develop, and 
grow. You can learn to coach to get these 
results. Coaching is an employee-centered and 
time-focused process. It helps you help others 
create a realistic prescription for change, using 
tools, your experience, your guidance, 
career-path mentoring, and continuing support. 
Employees can be both taught and led, using 
coaching interventions that help them build their 
skills, redirect unproductive behaviors, and become more self-reliant.

This session will help you solve a complex 
organizational problem ­ how to get the very best 
from your employees, at every level.


Workshop Description: This all-day workshop 
focuses more on coaching tools and less on 
coaching theories. It provides a comfortable 
learning environment for all participants to take 
the information they need for their specific 
facilities and the people who they will be 
coaching ­­ currently, or in the future. Because 
coaching is most often a one-on-one process, 
there will be several opportunities for the 
attendees to practice their skills with others in 
a safe and effective way. The instructor uses a 
number of low-stress exercises, simulations, and 
meeting techniques to help you use coaching as a tool for employee success.

As part of your training materials, you will 
receive several employee assessment tools; sample 
coaching scripts for specific issues or problems; 
a coaching book and article resource list; and an 
article on coaching "employee archetypes" by Dr. Steve Albrecht.

Preliminary Course Outline

Who Benefits from Coaching
--Employees with behavioral problems or performance issues
--Employees who want to grow in their careers
--Individuals who want to take their departments, 
teams, or agencies in new directions

Laying the Foundations for Coaching: Aligning for Success
--Improving your listening skills
--Using pre-coaching interviews to gather information and build rapport
--Helping coachees create their "Bug List"
--Using the "List of Seven Choices" as a coaching tool
--The use of stories to illustrate the need for 
employees to make behavioral or performance changes.
--Ethical issues: confidentiality concerns
--Reporting back to management
--Boundaries
--Helping too much vs. helping too little
--"Life coach" prohibitions and warnings

Coaching the Big Four: The Rising Star, the 
Problem Child, the Plow Horse, and the Smart Slacker
--Using PAM's (Personal Accountability Meetings)
--Coaching strategies for the Big Four; 
preparation for the coaching case studies

Skill-Building Through Coaching Practice
--Creating a "Spectrum of Influence" through triad role play exercises
--Closing the sessions with feedback loops, 
follow-ups, course corrections, and rapport building at regular intervals

Instructor: Steve Albrecht.  Dr. Steve Albrecht, 
PHR, CPP is a San Diego-based consultant and 
trainer. He is internationally known for his work 
on challenging HR issues. He has used his 
coaching tools and techniques to successfully 
help organizations with significant employee 
behavior issues. By blending his backgrounds in 
HR, negotiation, conflict resolution, and 
problem-solving, he can teach others to coach.

Who Should Attend: This program is for anyone in 
a supervisory position or preparing to become a 
supervisor in any type of library.

Prerequisites: This program works best for 
library directors, managers, and supervisors, or 
those staff employees who are acting supervisors 
or are in line to promote. These skills work best 
for employees who will guide the direction of 
others, at some point in their careers. Employees 
who don't plan to seek supervisory positions 
(just happy with where they are) not suitable for this course.


Other Logistics:

*On-site check-in is from 8:30-9:00 AM;  instruction is from 9:00 AM-4:30 PM.

*Maps, directions, and parking information are 
available on the Infopeople Web site at 
http://infopeople.org/WS/workshop/Directions. 
Infopeople does not validate or pay for parking.

*Infopeople does not provide refreshments or 
lunch.  Since some training locations do not have 
in-house or convenient food service, Infopeople 
recommends that participants bring a sack lunch.

To view a complete list of Infopeople workshops 
and for general information about Infopeople 
training opportunities, go to the main Infopeople 
Workshops page at http://infopeople.org/WS/workshop

If you have questions about registration or 
scheduling of workshops, please contact Linda 
Rodenspiel, the Infopeople Project Assistant, at 
assist at infopeople.org or by phone at 650-578-9685.