[Baynet] Infopeople's "Survival Spanish" workshops

[Linda Rodenspiel]

Previously scheduled sessions of Survival Spanish II were cancelled 
due to low enrollment.  We believe that one reason for low enrollment 
was the prerequisite;  we required participants to take Survival 
Spanish for Library Staff first.

Even though we are NOT requiring Survival Spanish for Library Staff 
as a prerequisite for taking Survival Spanish II now, you may wish to
take it.  Therefore, we are offering BOTH Survival Spanish for 
Library Staff, and a few weeks later, followed by Survival Spanish II.

The two workshops are being announced together to facilitate 
registration for both; you do not have to register for both.


Title:  SURVIVAL SPANISH FOR LIBRARY STAFF

Dates and locations:

Monday, July 9, Glendora Public Library
Friday, July 13, Alameda County Library - Fremont
Wednesday, July 25, San Bernardino Public Library
Tuesday, August 7, Ventura County Library
Thursday, August 23, San Francisco Public Library

There will be additional sessions scheduled in Los Angeles, Fresno, 
Buena Park, San Diego, Sacramento, and San Jose.  As soon as the 
dates and locations have been confirmed, an announcement will be sent.

To register for this workshop:  Use the online registration form at
http://infopeople.org/workshop/219

Fee:  There is a $75.00 fee for this workshop.

Spanish is California's "second language," yet many of those who work 
in California libraries speak little or no Spanish. Do any of the 
following situations apply to you?

--Are you frustrated not knowing what a patron is asking?
--Is "Do you speak English?" your most common question to patrons?
--Are you often tracking someone down to translate?
--Would you like to learn or brush up on your Spanish?

If you answered "yes" to any of the questions above, this workshop is 
for you. Learn basic Spanish words and phrases to make your job 
easier and less frustrating. This workshop will help you improve your 
communication skills with Spanish-speaking patrons whether you are 
working the Circulation desk, answering a basic reference question, 
or helping with the public access computers.

Workshop Description: This all-day workshop will provide library 
staff with basic skills for communicating with Spanish-speaking 
patrons. The focus will be on library words and phrases and 
conversational Spanish. This emphasis on basic vocabulary and short 
sentence structure will help you to improve your communication with 
the Spanish-speaking public, enabling you to better meet the 
community needs of this segment of library patrons. Workshop 
attendees will participate in discussions and through a series of 
role playing exercises will have the opportunity to apply vocabulary 
and phrases in day-to-day library scenarios. Workshop resources will 
include custom "quick guides" and "cheat sheets" that you can use 
immediately in your job.

Preliminary Course Outline:

Basic Words
--days of the week
--numbers
--directions

Basic Phrases
--May I help you?
--Do you have a library card?

Library Situations
--guiding patrons to Spanish language books or children's videos
--getting a library card
--finding the bathroom
--material references (i.e. books, cassettes, etc.)

Computer and Internet Terms
--E-mail
--Web site address
--mouse and keyboard
--floppy disk

Instructors:  This course will be taught by either Bertha Huertero or 
Patricia Jimenez - depending on the date and location.

Bertha Huertero. Though she was raised in Southern California, 
Spanish is her first language. She has spent the last 29 years 
working for the San Diego County Library as a Library Technician. 
Many of the branches she has worked with have a high population of 
Spanish speaking customers. All those years providing customer 
service in both English and Spanish have made her very familiar with 
library terminology in both languages. She has also spent time 
tutoring ESL students, and translating for people outside of the library.

Patricia Jimenez.  Formerly employed by the Los Angeles Public 
Library, she served as the primary Circulation Training Coordinator 
and facilitator for the Central Library and more than 70 branches. 
She was directly involved in translating material from English to 
Spanish for the Spanish link on the library's website and printed 
material. Currently Patricia is employed by the City of Los Angeles, 
Commission for Children, Youth and Their Families. Community outreach 
and meeting the needs of the community from health services, youth civic
engagement, child care and many other services is the core of this 
department, and as such, it reaches out to the Spanish-speaking population.

Who Should Attend: Anyone who wants to learn basic Spanish vocabulary 
to survive the daily service needs within a library.

Prerequisites: None.




Title:  SURVIVAL SPANISH II

Dates and locations:

Monday, July 30, Alameda County Library - Fremont
Tuesday, July 31, Glendora Public Library
Monday, August 20, San Bernardino Public Library
Monday, August 27, Ventura County Library
Thursday, September 20, San Francisco Public Library


There will be additional sessions scheduled in Los Angeles, Fresno, 
Buena Park, San Diego, Sacramento, and San Jose.  As soon as the 
dates and locations have been confirmed, an announcement will be sent.

To register for this workshop:  Use the online registration form at
http://infopeople.org/workshop/324

Fee:  There is a $75.00 fee for this workshop.

Spanish is the "second language" in California but the primary 
language spoken in many first generation immigrant homes. Libraries 
need to work towards making all library users feel comfortable and 
welcome when using library services.

--Did you attend Survival Spanish I to learn the basics but it left 
you wanting more?
--Do you find yourself wishing you could converse more in depth with 
your Spanish-speaking customers?
--Do you find yourself trying to find translations that apply to your 
library's services?
--Would you like to have dialogues that are useful and specific to 
your community?
--Were you one of the attendees at Survival Spanish that said "I wish 
we had more time to practice"?

If communicating at the next level in Spanish is what you need, this 
workshop is for you.

Workshop Description: This all-day workshop will offer a review of 
the basic vocabulary from Survival Spanish I and provide staff with 
the intermediate level vocabulary and phrases needed to communicate 
more effectively with Spanish-speaking library users. The focus will 
be on phrases and turning those phrases into dialogues that will be 
customized to each attendee's personal needs. Emphasis will be placed 
on practicing phrases and dialogues for everyday use in the library 
environment. Workshop attendees will participate in exercises and 
will have the opportunity to ask questions specific to the needs of 
their particular library, as well as build confidence by practicing 
with fellow attendees. Workshop resources will include the 50 most 
important words to remember and practice from Survival Spanish I, 
next level words and phrases, and guides on proper use of formal and 
informal address when speaking with library users.

Pre-workshop assignment: All attendees should review the basic 
vocabulary from Survival Spanish I.

Preliminary Course Outline

Vocabulary
--Review of 50 most important words from Survival Spanish I
--Introduction of new vocabulary

Forms of Address
--Formal
--Informal

Pronunciation and Grammar
--Written accents
--Proper use of pronouns
--Articles and gender

Phrases
--How to form a statement
--How to form the question
--Introduction of key phrases

Dialogues
--Writing the dialogue
--Practicing the dialogue
--Presenting the dialogue to the group

Instructors:  This course will be taught by either Bertha Huertero or 
Patricia Jimenez - depending on the date and location.

Bertha Huertero. Though she was raised in Southern California, 
Spanish is her first language. She has spent the last 29 years 
working for the San Diego County Library as a Library Technician. 
Many of the branches she has worked with have a high population of 
Spanish speaking customers. All those years providing customer 
service in both English and Spanish have made her very familiar with 
library terminology in both languages. She has also spent time 
tutoring ESL students, and translating for people outside of the library.

Patricia Jimenez.  Formerly employed by the Los Angeles Public 
Library, she served as the primary Circulation Training Coordinator 
and facilitator for the Central Library and more than 70 branches. 
She was directly involved in translating material from English to 
Spanish for the Spanish link on the library's website and printed 
material. Currently Patricia is employed by the City of Los Angeles, 
Commission for Children, Youth and Their Families. Community outreach 
and meeting the needs of the community from health services, youth 
civic engagement, child care and many other services is the core of 
this department, and as such, it reaches out to the Spanish-speaking 
population.

Who Should Attend: Anyone from the California library community with 
an interest in improving their Spanish-speaking skills to provide 
outreach and better service to the Spanish-speaking community.

Prerequisites: Survival Spanish I, review of the Survival Spanish CD, 
or permission from the instructors.


Other Logistics:

*On-site check-in is from 8:30-9:00 AM;  instruction is from 9:00 AM-4:30 PM.

*Maps, directions, and parking information are available on the 
Infopeople Web site at http://infopeople.org/WS/workshop/Directions. 
Infopeople does not validate or pay for parking.

*Infopeople does not provide refreshments or lunch.  Since some 
training locations do not have in-house or convenient food service, 
Infopeople recommends that participants bring a sack lunch.

To view a complete list of Infopeople workshops and for general 
information about Infopeople training opportunities, go to the main 
Infopeople Workshops page at http://infopeople.org/WS/workshop

If you have questions about registration or scheduling of workshops, 
please contact Linda Rodenspiel, the Infopeople Project Assistant, at 
assist at infopeople.org or by phone at 650-578-9685.