[Baynet] Infopeople's "Public Services 101" workshop

[Linda Rodenspiel]

Since some people who may be interested in 
participating might not receive this notice 
directly, we would appreciate it if you would 
print and post or route this announcement to staff and colleagues. Thanks!


Title:  Public Services 101

Dates and locations:

Thursday, September 6, San Francisco Public Library
Wednesday, September 26, Buena Park Library District
Monday, October 22, Sacramento Public Library - Galleria
Thursday, November 1, Los Angeles Public Library
Thursday, November 15, Alameda County Library
Friday, December 7, San Diego County Library Headquarters

To register for this workshop:  Use the online registration form at
http://infopeople.org/workshop/329

Fee:  There is a $75.00 fee for this workshop.


Did you apply for a job at the library because 
you love books? Are you surprised that libraries 
are not the quiet, low-stress places you 
imagined? Have you realized that working in 
libraries is more about people than anything 
else? If you answered yes to any of these 
questions then this is definitely the workshop for you!


Workshop Description: This all-day training will 
provide the knowledge and skills you need to 
understand and explain major elements of library 
services and how they relate to one another. 
Through individual and group exercises you will 
be familiarized with all aspects providing 
services to the public and why libraries offer 
these services. The instructor will provide 
templates, cheat sheets, a webliography, and 
practical, useful tips that can be applied right away.

Preliminary Course Outline

Traditional Services and Systems of Public Services
--Reference/information
--Readers' advisory)
--The functions of the circulation desk
--Libraries and fines
--Libraries and policies
--Interlibrary loans

Specialized Offerings at the Library
--Children, teens, and adults
--Seniors, the disabled, and the reading-challenged
--Emergent literacy
--Public PCs and Wi-Fi

Programming and Building Community
--Meeting rooms ­ use, sales, selling the library to users of
--Librarians as sole facilitators of programs
--Outreach
--Friends, volunteers, and foundations

Future Trends in Public Service
--How technology is changing public service
--The "ebranch" phenomenon
--Bridging the gap between information "haves" and have-nots"
--Securing the role of libraries in the future

Instructor:  Gary Shaffer.  Gary is the Director 
of Marketing at the Sacramento Public Library. He 
is a graduate of the joint Pratt Institute and 
Brooklyn Public Library Public Urban Library 
Services Education (PULSE) program and a current 
fellow of the Urban Library Council’s Executive 
Leadership Institute. He has worked in all 
aspects of Public Services while in the PULSE 
program in New York and has also worked as the 
Public Services Administrator/Librarian for the 
County of Los Angeles Public Library and as a 
second level reference librarian in Los Angeles.

Who Should Attend: While anyone from the 
California library community who works with the 
public will benefit from this course, it is 
particularly geared for new people in the field; 
both non-librarians and librarians working in 
California libraries. This course is also 
appropriate for library trustees, commissioners, 
and members of library friends groups.

Prerequisites: None

Other Logistics:

*On-site check-in is from 8:30-9:00 AM;  instruction is from 9:00 AM-4:30 PM.

*Maps, directions, and parking information are 
available on the Infopeople Web site at 
http://infopeople.org/WS/workshop/Directions. 
Infopeople does not validate or pay for parking.

*Infopeople does not provide refreshments or 
lunch.  Since some training locations do not have 
in-house or convenient food service, Infopeople 
recommends that participants bring a sack lunch.

To view a complete list of Infopeople workshops 
and for general information about Infopeople 
training opportunities, go to the main Infopeople 
Workshops page at http://infopeople.org/WS/workshop

If you have questions about registration or 
scheduling of workshops, please contact Linda 
Rodenspiel, the Infopeople Project Assistant, at 
assist at infopeople.org or by phone at 650-578-9685.