[Baynet] Infopeople's webcast "Setting Boundaries with Library Patrons"

[Linda Rodenspiel]

Please print and post or route this message to staff and colleagues who
might be interested in this webcast.


Title:  Setting Boundaries with Library Patrons

Date and time: January 18, 2008, 12pm - 1pm

This webcast will last approximately an hour. There is no charge for
Infopeople webcasts.  Pre-registration is not required.

For more information and to participate in the January 18 webcast, go to
http://infopeople.org/training/webcasts/webcast_data/236/index.html


Today's libraries serve an extremely broad cross section of our population.
And while the vast majority of library patrons are pleasant and cooperative,
a certain percentage is often a challenge. 

One of the most effective ways that we can create happy, productive
libraries is by improving librarians' (individually and as a staff) ability
to set boundaries. Although this aspect of any public service organization's
function is crucial, it is especially important to libraries because of the
varied range of roles we play in a multitude of communities. Unfortunately,
as many who work on the front lines of our libraries know, setting
boundaries is often easier said than done. 

This webcast will help participants: 

--Learn how using the four cornerstones of setting boundaries makes working
with the public 100% easier 
--Learn to disengage from really nice patrons who want a friend without
causing a scene, or hurting their feelings 
--Learn where to invest your energy to make your library run more smoothly 
--Learn to develop the culture your library needs to meet the needs of all
your patrons 
--Learn a verbal formula for dealing with challenging, demanding, or
overexcited patrons 
--Learn five rules that will make your staff more efficient, and your
library a more pleasant place to work

Speaker: Edmond Otis.  Edmond Otis, Senior Consultant with Baron Center,
Inc. and President of Edmond Otis & Associates, combines experience as a
licensed psychotherapist (MFT 31194), author, trainer, and accomplished
university educator, with 37 years of intense traditional karate practice.
(He is internationally recognized as a world-class competitor, instructor,
and coach.) Edmond blends these distinctive skills and insights into
training programs that apply classic martial art principles and cutting edge
research to life's most difficult personal and professional
challenges-creating practical strategies and effective interventions for
difficult workplace situations.

Infopeople's funding limits attendance at live webcasts to anyone in the
California library community.  If you are outside California, please do not
register for the live event.

However, you are welcome to see the archived version the day following the
webcast.  Check our archive listing at:
http://www.infopeople.org/training/webcasts/list/archived

Please do not cross post this announcement to any national list.

Webcast:  Setting Boundaries with Library Patrons
Date: January 18, 2008
Time:  12pm - 1pm
Speaker: Edmond Otis



Linda Rodenspiel, Infopeople Project Assistant
assist at infopeople.org
voice: 650-578-9685  fax: 650-349-5089
http://infopeople.org/


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