[Baynet] Infopeople's new "Experienceology" workshop

[Sharon Miller]

Inez,
I would like to take this workshop in Oct at SFPL.
I will deal with actual reservation in July.
Sharon

Sharon Miller
Head of Public Services
Mechanics' Institute Library
57 Post St.  San Francisco, CA 94104
415-393-0113   www.milibrary.org
email: smiller at milibrary.org

  -----Original Message-----
  From: baynet-bounces at isaac.exploratorium.edu
[mailto:baynet-bounces at isaac.exploratorium.edu]On Behalf Of Linda Rodenspiel
  Sent: Wednesday, June 04, 2008 1:32 PM
  To: baynet at exploratorium.edu
  Subject: [Baynet] Infopeople's new "Experienceology" workshop


  Since some people who may be interested in participating might not receive
this notice directly, we would appreciate it if you would print and post or
route this announcement to staff and colleagues. Thanks!



  Title:  Experienceology: 8 Steps to Better Library Experiences



  Dates and locations:



  Monday, July 14, Sacramento Public Library - Galleria

  Tuesday, August 12, Los Angeles Public Library

  Tuesday, August 26, Fresno - Woodward Park Library

  Wednesday, September 10, San Diego County Library Headquarters

  Monday, September 29, San Jose, Dr. Martin Luther King, Jr. Library

  Wednesday, October 15, Buena Park Library District

  Tuesday, October 21, San Francisco Public Library



  To register for this workshop:  Use the online registration form at

  http://infopeople.org/workshop/375



  Fee: There is a $75 fee for this workshop.



  .         Would you like to improve your library's user experience?

  .         Wondering how the Experience Economy applies to you?

  .         Wish you could wave a magic wand and upgrade your facilities?

  Attend the Experienceology workshop to learn a straightforward process
that re-frames your library from the user's point of view. Experienceology
takes a library visit and breaks it into 8 sequential steps, allowing you to
analyze all aspects of your experience and prioritize changes.

  While you may not be able to wave that magic wand, many changes are common
sense and inexpensive and can be implemented as soon as you return to work.

  This fast-paced workshop provides hundreds of examples from a variety of
businesses around the world. You'll be able to improve your user's
satisfaction, increase their desire to return, and receive better
word-of-mouth advertising in your community-all while improving your own
work environment and job satisfaction.



  Workshop Description: This lively full-day hands-on workshop will provide
you with an 8-step process you can use to analyze your own library's user
experience. Throughout the day you'll work on an individual progressive
exercise, applying each of the 8 steps to your own library. In the afternoon
you'll work in small groups to analyze the host library's experience and
then debrief it together. The instructor will provide worksheets, handouts,
and a reading list/webliography. Examples from a variety of experience-based
businesses as well as great libraries will be featured throughout the day.

  Pre-workshop assignment:  Please send me one photograph that you think
describes a great visitor, user, or customer experience. It can be a
photograph of something you have enjoyed as a visitor or a customer. It does
not have to be from a library; it could be from a museum, garden,
restaurant, retail space, theme park, zoo, etc. Please include a brief email
with your photograph. I look forward to working with you all!
  sweaver at experienceology.com

  Preliminary Course Outline

    a.. Introduction to Experience-Based Businesses
      a.. Defining visitor experience
      b.. Increase in competition
    b.. 8 Steps to Great Experiences
      a.. Step 1: Invitation
      b.. Step 2: Welcome
      c.. Step 3: Orientation
      d.. Step 4: Comfort
      e.. Step 5: Communication
      f.. Step 6: Sensation
      g.. Step 7: Common Sense
      h.. Step 8: Finale
    c.. Practical Exercise
      a.. Analyze the host library
      b.. Debrief
      c.. Conclusion
  Instructor:  Stephanie Weaver.  Stephanie developed her problem-solving
approach during twenty years of working in the healthcare and museum fields.
Her real-world experience comes from years at institutions considered
best-in-class: Northwestern University Medical School, Chicago Children's
Museum, Chicago Botanic Garden, and the San Diego Zoo. Long known for her
ability to distill and synthesize key information, she is also a highly
rated workshop presenter and meeting facilitator. She has created memorable
experiences on a tour bus in China, out of a backpack near a garden lagoon,
with a Snow Fairy on an Enchanted Winter Wednesday, while making a section
of the AIDS Memorial Quilt, and as part of the Dead Sea Scrolls exhibition
team. Her book about crafting memorable visitor experiences is called
Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos,
Gardens, and Libraries. Her 8 Steps to Great Visitor Experiences forms the
foundation for her coaching and consulting practice.

  Who Should Attend: Anyone from the California library community with an
interest in improving your user experience and increasing library usage.
This course is suitable for librarians, webmasters, support staff, library
business managers, procurement officers, public information officers,
systems staff, facilities managers, custodians, volunteers, library
trustees, and commissioners. It is especially helpful for inspiring
decision-makers for the need to spend money on user experience elements, and
for teams who are creating new library experiences or planning renovations.

  Prerequisites: None

  Other Logistics:



  *On-site check-in is from 8:30-9:00 AM;  instruction is from 9:00 AM-4:30
PM.



  *Maps, directions, and parking information are available on the Infopeople
Web site at

  http://infopeople.org/WS/workshop/Directions.  Infopeople does not
validate or pay for parking.



  *Infopeople does not provide refreshments or lunch.  Since some training
locations do not have in-house or convenient food service.  Infopeople
recommends that participants bring a sack lunch.



  To view a complete list of Infopeople workshops and for general
information about Infopeople training opportunities, go to the main
Infopeople Workshops page at http://infopeople.org/WS/workshop



  If you have questions about registration or scheduling of workshops,
please contact Linda Rodenspiel, the Infopeople Project Assistant, at
assist at infopeople.org or by phone at 650-578-9685.








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