[Baynet] Infopeople's online course "Hard Choices for Hard Times"

[Linda Rodenspiel]

Since some people who may be interested in participating might not receive
this notice directly, we would appreciate it if you would print and post or
route this announcement to staff and colleagues. Thanks!

 

Title:  Hard Choices for Hard Times: Managing Expectations and Setting
Priorities in Your Library  

 

Format:  Online

 

Dates:  December 15, 2009 – January 18, 2010

 

To register for this workshop:  Use the online registration form at

http://infopeople.org/workshop/438 

 

Fee:  $75 for those in the California library community and Infopeople
Partners, $150 for all others.

 

 

 

The downturn in the economy and budget cuts have created many hardships for
libraries. As a supervisor working through the uncertainties of day-to-day
operations, it is your job to ensure that the library meets the needs of its
users and employees. Demands on your services and resources continue to
rise. The evolving needs of your customers may require new skills for you
and your staff. Are you discovering that being really good at what you did a
few years ago might not be good enough today? 

 

This online course will introduce you to effective approaches to managing
and leading employees in hard times. As a result, you will be able to: 

 

·         Create a culture of continuous improvement 

·         Show that you value employee input and feedback 

·         Model communication that builds loyalty and trust 

·         Improve employee morale and resiliency to drastic change and other
workplace stressors 

·         Encourage collaborative input and decision-making 

·         More effectively utilize current resources and employees 

 

These approaches help any supervisor, middle manager, or team leader to set
priorities and manage staff and customer expectations in good times as well
as bad. 

 

 

Course Description: This online course will provide focused learning
opportunities through individual and group assignments and discussions. The
instructor will provide resources, best practices, and useful tips and
techniques that can be applied immediately. 

 

During the course, you will be completing assignments and assessments and
taking quizzes. You will also participate in discussion forums and online
meetings as part of the learning process.

 

Preliminary Course Outline: Using your web browser and your Internet
connection, you will log in to the Infopeople online learning site and
complete the following learning modules: 

 

·         Module 1: Building a Culture of Continuous Improvement in the
Library 

Using proven philosophies of continuous improvement to ease the demands of
managing your employees and department 

Fostering a culture of learning and experimenting for your employees without
the fear of blaming or judging 

Managing and supporting a culture of process improvement for your employees
where ideas are generated by those doing the work 

·         Module 2: Modeling Effective Communication 

Six components of effective communication that you can use to build trust
and loyalty with employees and customers 

Understanding how managers create open or closed communication environments
and their impact on employee and department performance 

Keeping it safe and interactive: Managing communication and feedback from
within your department and organization 

·         Module 3: Building Resiliency to Stress: Keeping Morale Up While
Workplace Demands are Increasing 

Five actions managers or supervisors can take to build resiliency to stress
in themselves, their employees and their department 

Removing the effects of "survivor syndrome" from your employees after
budget, cuts and changes 

Recognizing how your employees make a difference: Techniques that managers
and supervisors can use to keep morale and spirits high 

·         Module 4: Tightening Our Belts: Decisions Managers Can Make to
Save Time, Money and Valuable Resources 

Reassessing your decisions: Collectively examining what works and what
doesn't work to maximize your resources 

Cross training for job enrichment vs. job enlargement: Understanding the
difference when making decisions for your department and staff 

Maximizing self-service while maintaining quality service: Best practices in
self-service in your library and online 

 

Instructor:  Andrew Sanderbeck.  Andrew Sanderbeck is adjunct professor at
Johnson and Wales University, and works with Kent State University, The
University of Louisville and Rockhurst University in their Corporate and
Community Learning Programs. Andrew trains and consults with libraries and
library organizations to help them realize the true human potential of their
management and employees. He is the publisher of the Friday News Minute, a
free weekly e-newsletter read by thousands of library professionals around
the world.

 

Time required: To complete this course, you can expect to spend 2 to 2½
hours per week. You can work on each module at your own pace, at any hour of
the day or night. However, it is recommended that you complete each week's
assignments within that week to stay in sync with other learners. 

 

Who Should Take This Course:  Middle managers, front-line supervisors, and
team, department, and group leaders looking for effective ways to respond to
the increasing pressures and demands of managing employees and their
departments during these hard economic times.  

 

Online Learning Details and System Requirements may be found at

http://www.infopeople.org/training/learning_details.html  

 

Course Start:  This online learning course starts on December 15, 2009.
Because several holidays fall within what would normally be a four-week
course, the end date has been extended to January 18 to allow sufficient
time to finish the four modules.

 

If you would like to subscribe via RSS and be notified whenever new
Infopeople training events are available, you can use these links:

**For new on-ground or online workshops: http://infopeople.org/workshop/rss


**For new podcasts: http://feeds.feedburner.com/InfopeoplePodcasts


    

To view a complete list of Infopeople workshops and for general information
about Infopeople Training opportunities, go to the main Infopeople Workshops
page at http://infopeople.org/workshop  

                     

If you have questions about registration or scheduling of workshops, please
contact Linda Rodenspiel, the Infopeople Project Assistant, at
assist at infopeople.org  or by phone at 650-578-9685.

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