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<DIV>please remove me from this dist list. </DIV>
<DIV>thank you<BR><BR>>>> "Linda Rodenspiel" <assist@infopeople.org> 1/9/2008 9:52 AM >>><BR></DIV><!-- Converted from text/rtf format -->
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>Please print and post or route this message to staff and colleagues who might be interested in this webcast.</FONT></SPAN></P>
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<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Title: Setting Boundaries with Library Patrons</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>Date and time: January</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri>1</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>8, 2008, 12pm - 1pm</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>This webcast will last approximately an hour. There is no charge for Infopeople webcasts. Pre-registration is not required.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>For more information and to participate in the January</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri>1</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>8 webcast, go to</FONT></SPAN><SPAN lang=en-us> </SPAN><A href="http://infopeople.org/training/webcasts/webcast_data/236/index.html"><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><U><FONT face=Calibri color=#0000ff>http://infopeople.org/training/webcasts/webcast_data/236/index.html</FONT></U></SPAN><SPAN lang=en-us></SPAN></A><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
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<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Today's libraries serve an extremely broad cross section of our population. And while the vast majority of library patrons are pleasant and cooperative, a certain percentage is often a challenge. </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>One of the most effective ways that we can create happy, productive libraries is by improving librarians' (individually and as a staff) ability to set boundaries. Although this aspect of any public service organization's function is crucial, it is especially important to libraries because of the varied range of roles we play in a multitude of communities. Unfortunately, as many who work on the front lines of our libraries know, setting boundaries is often easier said than done. </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>This webcast will help participants: </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn how using the four cornerstones of setting boundaries makes working with the public 100% easier </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn to disengage from really nice patrons who want a friend without causing a scene, or hurting their feelings </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn where to invest your energy to make your library run more smoothly </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn to develop the culture your library needs to meet the needs of all your patrons </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn a verbal formula for dealing with challenging, demanding, or overexcited patrons </FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>--Learn five rules that will make your staff more efficient, and your library a more pleasant place to work</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>Speaker:</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri>Edmond Otis. </FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri color=#000000>Edmond Otis, Senior Consultant with Baron Center, Inc. and President of Edmond Otis & Associates, combines experience as a licensed psychotherapist (MFT 31194), author, trainer, and accomplished university educator, with 37 years of intense traditional karate practice. (He is internationally recognized as a world-class competitor, instructor, and coach.) Edmond blends these distinctive skills and insights into training programs that apply classic martial art principles and cutting edge research to life's most difficult personal and professional challenges-creating practical strategies and effective interventions for difficult workplace situations.</FONT></SPAN></P>
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<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Infopeople's funding limits attendance at live webcasts to anyone in the California library community. If you are outside California, please do not register for the live event.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>However, you are welcome to see the archived version the day following the webcast. Check our archive listing at:</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><A href="http://www.infopeople.org/training/webcasts/list/archived"><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><U><FONT face=Calibri color=#0000ff>http://www.infopeople.org/training/webcasts/list/archived</FONT></U></SPAN><SPAN lang=en-us></SPAN></A><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Please do not cross post this announcement to any national list.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Webcast:</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri></FONT></SPAN><SPAN lang=en-us> <FONT face=Consolas>Setting Boundaries with Library Patrons</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Date: January</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri>1</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>8, 2008</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Time: 12pm - 1pm</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>Speaker:</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Calibri>Edmond Otis</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
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<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Calibri>Linda Rodenspiel, Infopeople Project Assistant</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>assist@infopeople.org</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri>voice: 650-578-9685 fax: 650-349-5089</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Calibri><A href="http://infopeople.org/">http://infopeople.org/</A></FONT></SPAN></P>
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